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FAQ


Secure, Fast, Low Cost

Here are the answers to some of the most common questions.

Frequently Asked Questions


  • Before you can access the exchange, you must link a Metamask wallet with Dexalot. Instructions on how to get started are here.

  • To cancel and order click on “My Orders” in the bottom middle tab, then click on “Active” and the “x” on the right hand side.

  • The minimum trade amount is set to an equivalent of $200 in quote asset value for all trade pairs.

  • Orders are filled first based on price then on time entered (orders entered earlier will be executed earlier). You can learn more about orders here (link to Order Types and Matching Algorithms).

  • In the middle of the page, click on “My Orders” then “Filled”.

  • In the middle of the page, click on “My Orders” then “Filled”. Click on the magnifying glass to the left of the order you are interested in to view the details.

  • Currently, a small number of trade pairs are supported. More will be added over time as per user demand.

  • New trade pairs will eventually be added through proposals and community voting when the governance becomes active.

  • There will be a token issuance as per the timeline outlined in the Litepaper. The issued token will be used to manage the governance model.

  • Sometimes the cache of a user’s browser and our app website become out of sync. This issue may create difficulty in connecting to our app. You can try the following methods to restore your connection:

    Make sure you are pointing to the right blockchain network in MetaMask:

    Try selecting a different network and reselecting the Avalanche C-Chain

    If that does not work, try selecting a different account and reselecting your intended account

    If the problem persists, force a page refresh with Shift+F5 (hold your shift key and click F5).

    If the problem is still not resolved, reset your browser's cache from your browser's settings page (please note that you may lose logged-in sessions, saved passwords, or browsing history depending on the options you select when resetting the cache).


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